Current Opportunities

Sydney

Client Relationship Management Specialist

We have a fantastic opportunity for a part-time (3 days/week) Client Relationship Management Specialist to join our Sydney office.

The responsibilities of this role include:

• Contribute innovative best practices to improve the firm's CRM and general business development activities and infrastructure
• Liaise with other members of the BD/Marketing team, knowledge management and finance to create and maintain the firm's CRM reporting for client and general BD purposes
• Share business development innovations and best practices with the National BD/Marketing team and relevant firm-wide committees e.g. Innovation Committee, Diversity & Inclusion Committee
• Assist BD specialists with day to day improvements and requirements in relation to practice groups' broader CRM needs and specific Interaction requirements
• Work with the Director, BD & Marketing to implement the firm's Client Relationship Management (CRM) programme, in relation to best practice CRM data management and Interaction capabilities
• Champion the CRM system (Interaction) with partners, fee-earners, Legal PAs and support services to maximize use of contact management, pipeline management and activity management modules
• Support partners on client relationship mapping, targeting and account planning activities for Priority Accounts
• Share client relationship management (CRM) best practices to partners and fee-earners
• Help partners to design and implement bespoke business development and client relationship activities
• Prepare CRM reports for Relationship Partners, Leadership and Director, BD & Marketing
• Identify opportunities for improvement in the firm-wide application of CRM, implementing improvements in conjunction with the Director, BD & Marketing
• Share business development innovations and best practices with the National BD/Marketing team and relevant firm-wide committees e.g. Innovation Committee, Diversity & Inclusion Committee

The successful candidate:

You will be supported in this close knit team, given training, mentoring and guidance from your peers and leader. You will need to be self-motivated and adaptable in this dynamic environment. Ideal background and skills include:
 
• Proven experience over at least 7-10 years in professional services business development and/or client relationship management (e.g. accounting firm, law firm, management consulting or banking environment)
• At least 5-7 years' experience working with CRM systems (preferably Interaction) and associated business development activities to maximize use of CRM, preferably in a law firm context
• Experience in continuous improvement and/or project management of CRM programmes and other business development activities
• Proficient in the use of Interaction (or an equivalent CRM system), document management systems, and Microsoft Office with advanced Word, Excel and PowerPoint skills
• Highly organized with an ability to prioritize multiple tasks and meet deadlines in a fast paced environment
• Excellent written/ verbal communication and interpersonal skills with an ability to effectively influence all levels of the firm
• Tertiary qualifications in Business, Communications/Marketing, or another discipline

 

 

Melbourne

Junior IT Helpdesk Support Technician

Colin Biggers Paisley is looking to appoint a full-time Support Analyst to join our IT team and provide first and second level technical support in all aspects of the corporate IT environment.

Reporting to the IT Manager, your duties will include:

• Monitoring all service desk issues to ensure prompt resolution
• Providing telephone and customer-facing support for initial fault diagnosis
• The creation and deletion of new users across all internal systems
• Setup of all new mobile/tablet devices
• Managing the day-to-day operations of the CBP website and intranet
• Patching of ports for all new starters to ensure network connectivity
• Hardware relocations and re-configurations (eg. PCs and telephones)
• Monitoring and reporting on hardware, software and network resources to ensure a high level of performance, security and integrity
• Assisting with the administration and support of the local area network, servers and printing facilities
• Providing analytics on website usage, bulk emailing and marketing systems
• One-on-one phone induction for new staff.

About you:

• Relevant tertiary qualifications
• Microsoft and network certifications (preferred)
• Previous experience in a level one and two service desk role
• Experience supporting LANs, PC operating systems and desktop software
• Experience using a variety of PC software including the Microsoft Office Suite, Microsoft Exchange, Windows servers and desktops, Citrix and anti-virus software
• Experience in security administration utilising active directory and group policy
• Knowledge and understanding of end user requirements
• Excellent communication skills with the ability to build strong working relationships
• Strong customer service orientation
• A professional, reliable and team orientated approach to work.

 

For a confidential discussion, please call Cheryl Asquith on 03 8624 2056.

Brisbane

Construction & Engineering Special Counsel

This role will be working as a 2IC to the head of our construction practice. Our Construction and Engineering practice is market leading and has experienced a number of significant wins and is continuing to grow.

You will be responsible for:

• Assist in providing clients with legal advice on all aspects of major projects
• Preparing, negotiating and administering contracts
• Conduct due diligence, writing briefs and taking witness statements as required
• Regularly reviewing applicable case law and legislative changes
• Drafting a broad range of legal documents that capture the context of the matter with a commercial approach
• Conducting effective legal research and analysis to produce timely, commercial and legally accurate advice
• Managing a robust workload, including prioritising work and delivering services effectively
• Developing an understanding of client operations and strategy
• Managing prospective client relationships
• Mentoring and developing junior staff
• Continual professional development and managing CLE requirements 

The successful candidate:

You will be supported in this close knit team, given training, mentoring and guidance from your peers and leader. You will need to be self-motivated and adaptable in this dynamic environment. Ideal background and skills include:

• Ideally a minimum of 7 years PAE with a background in front end construction work
• Experience in resolving disputes, ideally in court proceedings, arbitrations, mediations and negotiations
• Previous exposure to Business Development and a natural ability to build strong client relationships
• Ability to manage client expectations and run matters autonomously
• Previous legal drafting and review experience is required
• Strong attention to detail
• Client relationship focused and are interested in establishing a long-term successful career
• Ability to relate to people at all levels and effectively work in a team
• Ability to work effectively to tight deadlines and manage time
• Practical problem solving skills
• Excellent verbal and written communication skills